Spa Info

Note: The following information is given as a guide only. Specific answers to your problems can be given by your retailer, who can advise on the best chemicals and products for your spa.

Problem	Symptom	Probable Cause	Solution
Algae Growth	Green or brown water Small black spots on the spa sides Slimy surfaces	High pH Low sanitizer level	Shock spa with sanitizer Adjust pH levels Scrub sides of spa
Eye Irritation	Red or irritated eyes	Low pH Low sanitizer level	Adjust pH Shock spa with sanitizer
Skin Irritation	Red or irritated skin	Unsanitary water Free chlorine levels above 5 ppm	Shock spa with sanitizer Allow free chlorine levels to drop below 5 ppm before spa use
Cloudy Water	Dull, hazy water bottom of spa not clearly visible	Early algae growth Dirty filters High pH Excessive oils or organic matter Improper sanitization Overused or old water	Clean filters Check filters and pump for faulty operation Shock spa with sanitizer Adjust pH levels If persistent, drain, clean and refill the spa
Coloured Water	Water is clear, but tinged with a colour	Dissolved metals – brown water indicates iron, blue green means copper, black is manganese or silver	Adjust pH levels Shock spa with sanitizer
Scale	Scale developing on walls and fixtures	Total alkalinity and/or pH too high High calcium content in water	Adjust total alkalinity and pH levels To remove scale, drain, scrub, and refill the spa
Slimy Surfaces	Sides of the spa become slippery and feel slimy	Early algae growth.	Adjust pH levels Add chlorine Brush spa walls
Water Odour	Unpleasant smell	Excessive organics in water Improper sanitization Low pH	Shock spa with sanitizer Adjust pH
Chlorine Odour	Unpleasant chlorine smell Sore eyes	Chlorine smells are caused by not enough chlorine. The smell is caused by chloramines – chemical substances formed when chlorine combines with the contaminants (urine, body fats etc)	Shock spa with sanitizer Adjust pH
Musty Odour	Unpleasant, musty smell	Bacteria or algae growth	Shock spa with sanitizer If problem is persistent, drain, clean and refill the spa
Organic build-up	Scum ring around the spa	Build-up of oils and dirt	Wipe off scum with a clean rag If severe, drain spa and clean with an available spa cleaner
Black Spot	Small black spots on spa sides	Black spot algae	Lower pH to 7.2, add Citric Acid 10g per 200 litres Brush walls and floor Add 20g chlorine to every 10g Citric Acid
Foamy Water	Soapy foam on the surface of the water	Excessive algicides Organic waste in the water	Add defoamer Adjust pH level Add Clarifier Chlorine shock the spa
Corrosion	Metal fixtures in contact with the water start corroding abnormally Rust stains appear and can colour the water	Low pH High levels of metals and contaminants	Adjust pH levels