Spa Info

Frequently Asked Questions

Should I treat my spa water the same way I treat my pool water?
Although the pH and total alkalinity measurements are the same, keep the sanitizer level (bromine or chlorine) in your spa between 3-5 ppm. The filter also requires more frequent cleaning and the water more frequent care than a pool, to ensure pH and sanitizer levels are correct. For further details, please speak with your spa retailer.
I bought a product to lock my pH at the proper level. When I added it, my spa water clouded up! Why?
These products are meant for use in water that contains less than 150 ppm calcium hardness. Have your dealer test your water to ensure that your calcium level is below 150 ppm before using any of these products. If your water does cloud, the filter will remove the cloudiness, but you should clean the cartridge after the water clears. Once the water clears, the spa will resume normal operation.
I am using bromine tablets to sanitize my spa and the directions for use say I need to add a "bromide bank" first. Why do I need to do this?
It is recommended that you add this "bank" in order to ensure that the sanitizer in the water is all bromine from the moment you first start using it.
My retailer tells me not to use soft water (low calcium level) in my spa. Why is the calcium level important to my water's balance?
Too little calcium in the water can cause corrosion, particularly in heaters and other metal components. To increase the hardness to the recommended level of 100-300 ppm, add a calcium hardness increaser. Too much calcium can cause scaling on the walls and heating elements or cloudy water. To prevent calcium in the water from causing these problems, add a sequestering agent.
My spa has an ozonator. I have heard that I should not use a clarifier in my spa. Why?
Ozone is a highly reactive oxidizing agent. Some people are under the impression that ozone will destroy clarifiers and make them ineffective. We have found, however, that ozone does not affect the effectiveness of clarifiers.

Clarifiers do provide a very real benefit in ozonated spas by helping the filter keep the water clean.
My cartridge filter is dirty, and I was told to just put it in my dishwasher to clean it. Is this the best way?
The dishwasher will clean out the larger debris, but can also damage the fabric on the filter. The best way to clean your filter is to use a filter cleaner that contains both acids and detergents and is designed specifically for cartridge cleaning. This will ensure that all oils, lotions, and minerals are removed from the filter.
I just refilled my spa and I'm having problems balancing my water. The pH is low and the total alkalinity is high. What can I do to fix it?
When the pH and the total alkalinity are opposite of one another, always fix the low number first. In this case, add a pH increaser until the pH is within a normal range. Then, adjust the total alkalinity by adding a pH level reducer.
My spa has odd-shaped, white chips on the bottom after I shut it off! Where's this stuff coming from?
The white chips are calcium deposits (scale which forms on the heater elements) which are knocked off when the blowers and jets are on. This problem can be prevented by using a sequestering agent, on a weekly basis to prevent the calcium in the water from forming deposits.
I am using a non-chlorine shock in my spa. Is it the same product for both pools and spas?
Non-chlorine shock for pools is not buffered and may effect the overall water chemical balance of the spa water. It is best that you use a non-chlorine shock designed specifically for spas. This will help reduce the need for extra chemical treatment to keep pH in the proper range.
My spa is foaming. Why?
There are several reasons that a spa foams. A common cause is the rapidly moving water combined with bathers bringing in soaps and detergents on their bodies and bathing suits increases foaming. Showering before entering the spa helps prevent this problem. If excess detergents are the cause of the foam, use a defoamer to reduce the amount of foaming.

Another cause of foaming is soft water. This means that the calcium level in the water is low. This can be corrected by raising the calcium level to 200-300 ppm.

Organic waste build up can also cause foaming. By shocking the spa on a regular basis, the wastes are oxidized out of the water and foaming is reduced.
My retailer offers both chlorine and bromine as sanitizers. Which should I use?
Overall, bromine tends to be more popular among spa owners. Bromine is offered in both a tablet form and as a two-part system. Unlike chlorine, bromine is effective over a wider pH range, doesn't irritate your eyes, or bleach bathing suits. Additionally, bromine is effective in its combined form, doesn't smell and is an effective sanitizer.

Many spa owners, however, elect to sanitize with chlorine. It is traditionally used in pools, and it is an effective sanitizer and oxidizer. Granular chlorine is the easiest form to use and will keep the water sparkling clean!
How often do I really need to shock my spa water?
How often you shock spa water depends on the sanitizer used and the bather load. If you are using chlorine or bromine tablets, it is recommended that you shock at least one time per week. It may be necessary to shock more often if the bather load is heavy or the water is cloudy